For every team
Generative AI at work: the essentials
What generative AI is, how to ask it for things and how to use it with judgement and security day to day, with no technical background.
Generative AIPromptingResponsible use
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For every team
AI for retail
Practical uses of AI in stores and head office, from customer service to product, and the risks of putting it in front of customers.
Beginner4 hoursOn-site, online or hybrid
Objectives
- Identify store and head-office tasks where AI genuinely saves time.
- Understand what lies behind recommendations, demand forecasting and dynamic pricing.
- Know the risks of customer-facing AI and how to avoid them.
Curriculum
- Head office: product listings, campaigns, translations and review analysis
- Stores: onboarding new staff, looking up procedures and organising shifts
- AI the customer does not see: recommendations, demand forecasting and pricing
- Chatbots and customer service: what they can promise and who is liable when they get it wrong
- Customer data, privacy and trust
Methodology
A hands-on session with examples from the retailer itself, designed for both store and head-office teams.
Training adapted to your team.
We can adjust the duration, technical depth and exercises to your organisation's needs.
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